Frequently Asked Questions
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We offer a $14.99 flat rate for shipping under $250. Shipping on orders above $250 is free.
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We currently ship within Canada, US, Australia, New Zealand & select countries in Europe. However, please get in touch and we may be able to set something up!
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Each of our rings are handmade. While some items are in stock, most of our items are made to order. Please allow 3-5 weeks for fulfillment. Keep in mind, this doesn’t include shipping time. Once your order is ready to ship, you’ll be sent a tracking number. If you’d like to have your order by a specific date, please send us a note at sonnythebrand@gmail.com.
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Our company is located in Canada, so you may have to pay duties or taxes depending on where you live. We are not liable for these charges and they cannot be reimbursed by Sonny. We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees. Shipping and duties are non-refundable.
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Since each piece is handmade, we cannot accept returns. If you are truly unhappy with your purchase, we can offer store credit or exchange for another style within 10 days of receiving order. Please email us at sonnythebrand@gmail.com with your order number if you would like to get an exchange started. Please note that return shipping and re-shipment is not covered by Sonny and is the customers responsibility.
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If you need to cancel an order, cancellations must be made within 4 hours of placing the order.
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Thank you so much for the interest in stocking Sonny! To enquire about becoming a stockist in Canada and the US, please contact us at: sonnythebrand@gmail.com. Please include your store name and location in the message.
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Our Ring Size Guide has instructions to help you measure your size at home.